Troubleshooting Guide: Accessing MSLLC's Cybersecurity Training Platform

If you're experiencing difficulties accessing MSLLC's cybersecurity training site and receiving a "site can't be reached" error, this guide will help you resolve common access issues. Follow these troubleshooting steps to regain access to your training materials.

General Troubleshooting Steps

When you're unable to access the online training site, start with these basic troubleshooting steps:

1. Restart your computer

2. Check your internet connection

3. Verify if there are any known service outages by checking the company's status page

If the issue persists after trying these steps, contact your IT support team for further assistance.

System Maintenance and Progress Saving

During system maintenance periods, you may temporarily lose access to the training platform:

• If you are unable to access your cybersecurity training lessons, first check if there are any known service outages

• During system maintenance or technical issues, you may temporarily lose access to the training platform

• Restart your computer and wait for the service to be restored

Don't worry about losing your progress. The training platform is designed to save your work:

• Typically, the training platform is designed to save your progress

• If you get disconnected or cannot access the lessons, you should be able to resume your training from the last completed lesson once the system is back online

• Always ensure you have a stable internet connection and check for any service announcements regarding system availability

New Employee Procedures

If you're a new employee and cannot access the cybersecurity training:

• New employees should receive cybersecurity training notifications via email and Teams notifications

• The training portal creates a training campaign that automatically enrolls new users and sends out notifications about the upcoming training

• You should receive instructions for accessing the cybersecurity training.

• If you haven't received a notification by the end of the day after it's scheduled, contact the IT support team

• If you're not seeing your training assignment, the support team can verify your enrollment and ensure you are added to the current training campaign

• In some cases, we may need to assign the training to you. Please create a ticket so that we can reach out to Xamin to get you assigned to the training

• If you receive a cybersecurity training email from OutThink ([e-mail]), this is a legitimate training notification. If your organization has scheduled cybersecurity training through OutThink, you are required to complete the training when you receive the official notification.

Conclusion

By following these troubleshooting steps, you should be able to resolve most access issues with MSLLC's cybersecurity training platform. Remember to check your internet connection, VPN status, and account credentials before contacting IT support. If you're a new employee, ensure that the training has been assigned to you and watch for legitimate notifications, including OutThink emails from [e-mail]. The system is designed to preserve your progress, so you can continue your training from where you left off once access is restored.