Resolving Save and Access Problems in BNA Income Tax

Users of BNA Income Tax software may occasionally encounter issues with saving files or accessing certain features. This guide addresses common problems and provides troubleshooting steps to help MSLLC users resolve these issues quickly and efficiently.

Permission-Related Saving Issues

One of the most common reasons users cannot save or edit files in BNA is related to permission settings. If you're experiencing save issues, it's important to verify your access level within the system.

Check your user role and permissions. Ensure you have 'Editor' access instead of 'Reader' permissions, which typically restrict your ability to make changes or save files.
If you're unable to find clients when searching, first check your user permissions. This is often the root cause of visibility issues within the system.
Contact your system administrator to verify and potentially update your access rights if needed.
After permission updates, log out and log back in to ensure the changes take effect. This simple step can help resolve search visibility issues.

Troubleshooting BNA Income Tax Planner Access Problems

If you're having difficulty accessing or opening the BNA Income Tax Planner, try these solutions:

When Client Plans Won't Open

If you're experiencing issues with the BNA Income Tax Planner not opening client plans, try the following troubleshooting steps:

Check the Installation tab for the Turbo.exe installer
Consider reinstalling the Turbo application, which can resolve many access issues
If problems persist, contact your IT support team for further assistance

Error Messages When Launching

If you see an error message like 'There has been an error starting this application' when trying to launch the BNA Income Tax Planner Turbo:

First check if the application is already installed on your server
Verify with your IT support that the application is properly installed and accessible
If the issue persists, contact technical support for further assistance

Issues Opening Plans

If you're experiencing issues opening plans in BNA Income Tax Planner, try these steps:

Restart the application
Contact technical support if the issue persists

Advanced Troubleshooting Steps

When the Planner Appears Stuck

If the BNA Income Tax Planner is not opening or appears stuck, try the following troubleshooting steps:

Open Task Manager
Check for and end any background processes related to Turbo or the planner (such as 'Turbo Sandbox Manager')
Attempt to reopen the planner after closing these background processes

This can help resolve issues where the planner seems unresponsive or multiple instances appear to be running.

Comprehensive Launch Issue Solutions

If you're experiencing issues launching BNA Income Tax Planner, try these more comprehensive troubleshooting steps:

Ensure Turbo.net is properly installed and updated
Run the command 'turbo pull xvm' in Command Prompt to get the latest Turbo version
Reset Turbo.net cache through Turbo Desktop
Check that your application credentials are current and not expired
Verify that there are no security blocks preventing the application from launching

If these steps don't resolve the issue, contact your IT support or the application's technical support team for further assistance.

Conclusion

Most BNA Income Tax saving and access issues can be resolved by checking permissions, reinstalling components, or performing specific troubleshooting steps. If problems persist after trying these solutions, reaching out to your system administrator or technical support team is recommended for personalized assistance.