e-FORM RS: Troubleshooting Browser Access, Required Extensions, and Login Issues

Troubleshooting Browser Access to e-FORM RS

Overview

This article provides standard troubleshooting steps for access issues with e-FORM RS software in a web browser. It focuses on browser selection, required extensions, and basic login troubleshooting.

Common Symptoms

• Login issues when attempting to use e-FORM RS.
• Problems specifically occurring in Google Chrome that may not occur in other browsers.

Recommended Browser: Microsoft Edge

When experiencing difficulties accessing e-FORM RS software, using Microsoft Edge as an alternative browser is recommended.

Required Browser Extensions

e-FORM RS software may require specific browser extensions for proper access. It is recommended to download the vendor troubleshooting PDF, which provides detailed information about the required extensions for different browsers.

• Download the PDF from: https://eformrs.com/forms15/pass_thru_troubleshoot.ing.pdf
• Install the necessary extensions as described in the PDF for the browser you are using.

Login Issues and Chrome Cache/Cookie Problems

Login issues in Chrome can occur due to browser-specific cache and cookie problems. If you are unable to log in to e-FORM RS using Chrome, follow these steps:

• Clear all browser cookies and cache, selecting All Time to ensure complete removal.
• Sign out of related services such as GoSystem and GoFileRoom before clearing browser data.
• Restart Chrome after clearing cookies and cache.

If login issues persist after completing these steps, consider using Microsoft Edge temporarily as an alternative browser.