Clear cache & cookies

Clearing your browser cache and cookies can help resolve many common browsing issues and free up storage space. Cache stores temporary files to help websites load faster, while cookies contain site preferences and login information. This article explains how to clear cache and cookies in Google Chrome.

Option 1

1. On your computer, open Chrome.

2. At the top right, click More .

3. Click More tools Clear browsing data.

4. Click Advanced

5. At the top, choose a time range. Select All time.

6. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

7. Click Clear data.

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Option 2

1. On your computer, open Chrome.

2. At the top right, click More .

3. Hover over History Click History.

4. Click Delete browsing data

5. Click Advanced

6. At the top, choose a time range. Select All time.

7. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

8. Click Delete data.

Important Note About Clearing Cookies

Clearing browser cookies can disrupt your current login sessions and authentication settings. After clearing cookies, you may need to log in again to websites and web-based systems you were previously authenticated on. In some cases, you might also need to reconfigure browser settings to restore access.

When to Clear Cache and Cookies

Clearing your cache and cookies can help resolve several common issues:

• Websites not loading properly or displaying outdated content

• Login or authentication problems with web applications

• Issues with opening locators in GoSystem (try restarting your computer first, then clear cache and cookies, and check for service outages if problems persist)

• Freeing up storage space on your device

• Removing stored personal data for privacy reasons

Additional Support Steps for Browser/Search-Related Issues

If clearing cache and cookies does not fully resolve a browser or search-related issue, support may take additional actions, including:

• Locating and deleting search-related items that match what you are seeing in the browser or document

• Resetting Chrome settings back to their default configuration

• Backing up your Chrome bookmarks before making changes

• Restarting the computer after changes are applied

• Escalating the case to have a security scan run to verify there is no further issue

If you continue to experience unusual browser behavior after clearing cache and cookies, contact support so these additional steps can be performed and your system can be checked for potential security concerns.