Managing Fathom Accounts: Transfer, Access, and Password Recovery

Managing Fathom Account Access

This guide provides instructions for managing Fathom accounts, including transferring access when employees leave, recovering access to accounts, and troubleshooting common issues.

Taking Over a Fathom Account from a Former Employee

When you need to take over a Fathom account previously managed by someone who has left the company, follow these steps:

1. Contact Fathom Support to confirm their account transfer policies
2. If you have admin access to the account, reset the account password
3. Create a new user account for yourself within the Fathom platform
4. Send an invitation to the new user (your account)
5. Grant the new user full admin rights
6. Remove the former employee's access once the transition is complete

Transferring or Reassigning a Fathom Account

Important: Fathom accounts cannot be directly transferred between users. Instead, follow this process:

1. Gain access to the existing account (through admin privileges or by contacting Fathom Support)
2. Create a new user invitation for the replacement employee
3. Grant the new user admin rights within the platform
4. Remove the previous user's access from the account

Resetting Your Fathom Password

If you're unable to log in to your Fathom account:

1. Navigate to the Fathom login page
2. Click the "Forgot Password" link
3. Enter your registered email address
4. Check your email for a password reset link
5. Click the link in the email to create a new password
6. Use your new password to log in to your account

Troubleshooting Password Reset Issues

If you don't receive a password reset email after requesting one:

1. Check your spam or junk email folders
2. Verify that you're using the correct email address associated with your Fathom account
3. Wait a few minutes as email delivery may be delayed
4. If your Fathom account is provisioned through Google and you were expecting a temporary password email, contact your IT/support team and let them know you did not receive it. Your IT/support team can reset the account password and provide a new temporary password or otherwise assist with sign-in.
5. After using the new temporary password to sign in, you will be prompted to choose a new permanent password. Confirm back to your IT/support team once you can sign in successfully.
6. If you still can't sign in after trying the above, contact Fathom's support team for further assistance.

Need Additional Help?

If you continue to experience issues with your Fathom account access or management, please submit a support ticket with details of your issue for further assistance.