Understanding DataSnipper: Installation, Access, and Troubleshooting

DataSnipper is an important software tool used at MSLLC. This guide provides essential information about recent changes to DataSnipper's licensing model, installation procedures, login process, and troubleshooting tips to ensure you can use the software effectively.

Recent Changes to Licensing Terms

DataSnipper has recently implemented significant changes to their licensing terms. Previously, the software functioned as a general add-in on the server that anyone could access and use. Under the new licensing model, DataSnipper requires specific user assignments, meaning each user now needs an individual login to access the software.

A valid license is required to use the DataSnipper add-in. Once a license has been applied to your account, you should be able to log into the DataSnipper add-in using your email address.

It's important to note that DataSnipper does not currently offer a general or shared login option. Each user will need to be individually assigned and have their own specific login credentials to access the software. This change affects how the software is deployed and accessed across the organization.

Installation and Setup Process

DataSnipper can be installed directly on your computer. After the installation process is complete, it's recommended to restart your laptop to ensure the software takes effect and appears properly in Excel.

If you don't see DataSnipper in your Excel application after installation, a system restart often helps activate the software and make it visible in your Excel interface.

Logging into DataSnipper

To log into DataSnipper in Excel, follow these steps:

Click the login button in Excel
Enter your email address
Wait for a verification code to be sent to your email
Enter the received verification code to complete the login process

Because licenses are applied to individual accounts, you must use your own email address and login credentials rather than a shared account.

If DataSnipper prompts you for a verification code that is emailed to you, but you do not receive the email, this may indicate that you do not have an active license assigned to your account.

In this case:

Contact your administrator or technical support team and request that a DataSnipper license be applied to your account.
Support or your administrator can notify you once they have applied the license and ask you to verify access.
After they confirm the license has been applied, try logging into the DataSnipper add-in again using your email and enter the new verification code you receive.

Troubleshooting Common Issues

DataSnipper Disappears During Updates

DataSnipper can sometimes uninstall or become unavailable during update processes. This is typically a temporary issue that can be resolved by restarting Excel or your computer.

DataSnipper Missing from Excel

If DataSnipper is missing from your Excel, there are several ways to address this issue:

Contact Technical Support: If you can't locate DataSnipper in Excel, contact technical support. They can help you install the software and ensure it appears correctly in your Excel application.

Re-enable DataSnipper: If DataSnipper has disappeared from Excel, you can typically re-enable it by following these methods:

Check the Excel Add-ins section to ensure DataSnipper is enabled, or
Reinstall the DataSnipper add-in

For detailed step-by-step instructions, refer to the official DataSnipper knowledge base at https://knowledge.datasnipper.com/how-to-re-enable-datasnipper-in-excel.

Step-by-Step Reactivation Process

If the DataSnipper add-in is missing or inactive in Excel, you can typically resolve this by checking the add-ins section and reactivating the add-in. To do this:

Open Excel
Go to File > Options > Add-Ins
In the 'Manage' dropdown, select 'Excel Add-ins'
Check the box next to DataSnipper to reactivate it
Click 'OK'

After reactivation, the DataSnipper tab should reappear in your Excel interface.

Conclusion

Understanding how to install, access, and troubleshoot DataSnipper is essential for MSLLC users. Remember that each user now requires individual login credentials, and if you encounter any issues with the software disappearing from Excel, you have multiple options to resolve the problem. For additional assistance, don't hesitate to contact technical support.