Citrix ShareFiles Notification

How to Change Citrix ShareFiles Notification

Note: The user must sign on to the website ms-llc.sharefiles.com and change the notification setting. See Fig. 1 and Fig. 2

Once you sign on to the website:

1. Select settings
2. Select Personal Setting and on the right side scroll down to Email Notification
3. Select your preference with notification. Default should be In real-time

Fig. 1

1. Scroll down towards the bottom. You may select your time zone
2. In order to set your changes, click on Save and sign out

Fig. 2

Troubleshooting ShareFile Email Notifications

If you're not receiving ShareFile email notifications, try these steps:

1. Verify your notification settings are correctly configured in ShareFile (follow the steps above)
2. Check your spam or junk email folder
3. Confirm with your IT department that no email filters are blocking the notifications
4. Ensure your email address is up to date in the ShareFile system