Understanding Banner Link Duplication
Banner link duplication in ShareFile for Outlook can occur due to various factors, including Outlook add-on configuration issues, installation problems, or software conflicts. This guide will help you troubleshoot and resolve these issues step by step.
Quick Fixes for Duplicate Banner Links
Before diving into advanced troubleshooting, try these quick fixes:
Log out of ShareFile and log back in
Verify your login credentials
Check your internet connection
Advanced Troubleshooting Steps
If quick fixes don't resolve the issue, proceed with these advanced steps:
Completely uninstall and then reinstall the ShareFile Outlook add-on
If possible, use a fresh Outlook installation
Check for potential software conflicts or outdated versions of the add-in
Test sending an email to confirm the add-in is working correctly
Preventive Measures
To prevent future occurrences of banner link duplication, ensure you have the latest version of the ShareFile add-on installed
Contacting Support
If you've tried all the above steps and still experience issues:
Contact your organization's IT support for further assistance
Reach out to ShareFile support if the problem persists
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