Common ShareFile Notification Issues

Not receiving folder invitations:

1. Confirm the email address being used is correct

2. Check your spam or junk email folder

3. Contact your IT department to whitelist ShareFile emails in your email system (typically done through Microsoft 365 email settings)

4. Ask the sender to resend the invitation

Not receiving password reset links:

1. Check your spam or junk folder

2. Verify your email address is correct in your account settings

3. Try resetting the password using a different browser or device

4. Contact your IT support if the issue persists

Not receiving verification codes (2FA):

1. Verify the contact number or device you've registered is correct

2. Check that your phone can receive text messages or calls

3. Check your spam or blocked messages folder

4. Ensure you have a stable internet connection

5. Contact your IT support to reset your multi-factor authentication settings

ShareFile grayed out or not responding in Outlook:

1. Close all Outlook windows completely, then reopen Outlook

2. If the problem persists, contact your IT support team for further assistance

Receiving 'access denied' message when downloading files:

1. Verify you are using the correct login credentials

2. Check that your multi-factor authentication is set up correctly

3. Confirm you have the appropriate permissions for the specific file or file box

4. Contact your system administrator if the issue persists

Files not showing as updated in shared folders:

1. Refresh the shared folder

2. Check your internet connection

3. Ensure all team members have the latest version of the file-sharing application

4. Wait a few minutes as synchronization may be delayed

ShareFile upload and download errors:

1. Check for specific error messages that appear

2. Ensure you have a stable internet connection

3. Verify your file size and format are supported

4. Confirm you have the appropriate account permissions

5. Contact ShareFile support to check for any known platform-wide issues