CCH Utility Instructions

App Checker Utility for CCH Instructions

To use the utility, do the following :

• Close Engagement or Workpaper Manager, and any Microsoft® Office applications.

• Note: If running the utility does not correct the issue with the first attempt, you may check for "hung" instances of Office applications running in the background to end them and try the utility once again.
  • Check for a hung instance of Microsoft® Excel® or Word®.
    • Close all Microsoft® Excel® and Word® files.
    • Right-click on the Task Bar and select Task Manager.
    • Click on the Processes or Details tab and sort by Name.
    • Right-click and choose End Process on any excel.exe or and winword.exe processes running for your logged in Windows user name.

• Open up File Explorer & navigate to this file path : C:\Pfx Engagement\WM\Utilities
• Double click on AppCheckerUI.exe to run the utility
• The AppChecker utility will check the status of all plugins, services, and ports that Engagement and Workpaper Manager use. Any that are disabled or missing will display with a red X. Click either Repair under the red X, or click Fix all to replace and re-enable the problematic items.
• Hovering over the red X will display details on the issue.
• Once all items display with green checkmarks, close the utility.

Relaunch CCH Engagement to see if the issues have been resolved.

Checking for Outdated CCH Versions

If CCH Engagement will not open, the cause may be that the application is on an outdated or unsupported release. Ensure that CCH is updated to a current, supported version:

• Verify the installed CCH Engagement version (for example, from Programs and Features or within the application if it will launch).
• If you are on an older release (such as a 2022 version), update to the latest supported version (for example, version 2024.3.1 resolved a reported case where CCH would not open).
• If you do not have permissions to update, contact your administrator or support team to perform the upgrade.
• After updating, restart your computer and attempt to open CCH Engagement again.

Repairing CCH Engagement Installation

If the App Checker Utility or updating to a supported version does not resolve your issue, you may need to perform a full repair of your CCH Engagement installation:

• Stop all running PFX Engagement services
• Rename the 'Common' folder to 'Common.old'
• Open Programs and Features from the Control Panel
• Select CCH Engagement
• Choose the 'Repair' option

After the repair is complete, restart the application and monitor for any further issues.

Reinstalling CCH Engagement

If you continue to experience issues opening CCH Engagement after trying the above solutions, a complete reinstallation may be necessary:

• Completely uninstall the current version of CCH software
• Restart your computer
• Locate the setup.exe file (typically in the C:\CCH directory)
• Run the setup.exe and follow the installation process
• Complete the installation and test the application

Troubleshooting Synchronization Errors

If you receive a synchronization error when trying to log into CCH indicating that your local version is not compatible with the remote version:

• Update to the latest version of the CCH software
• This typically resolves version compatibility issues and allows you to successfully log in

Troubleshooting After Windows Upgrades

If you cannot open CCH Engagement after upgrading to a new Windows version:

• Completely uninstall the current CCH software
• Restart your device
• Reinstall the latest version of CCH software compatible with your Windows version
• Log in to verify successful installation

If problems persist after trying these solutions, contact technical support for further assistance.