The Sync Queue window shows the status of binders as running, but binders are not running in CCH® ProSystem fx® Engagement or Workpaper Manager.

Problem:

• The Sync Queue window shows the status of binders as running, but binders are not running in CCH® ProSystem fx® Engagement or Workpaper Manager.

Solution:

If sync jobs become unresponsive or stuck in the queue, first try to stop them manually. If that doesn't work, follow these steps to clear the contents of the Sync Queue window:

1. Click Tools > Options > Data.
2. Right-click on the Local file room location path and select Select All.
   • Examples of the path include C:\Pfx Engagement\WM\Workpapers\{USER GUID}\ or \\servername\Workpapers\{USER GUID}\.
3. Right-click on the now highlighted path and select Copy.
4. Click OK.
5. Close CCH® ProSystem fx® Engagement or Workpaper Manager.
   • You may have to close Engagement or Workpaper Manager using Windows® Task Manager.
6. Open Windows® Explorer, paste the path copied in step 3 into the address bar and press Enter.
7. Locate and rename the SyncQueue.xml file in this folder.
8. Re-open Engagement or Workpaper Manager.
9. Open the Sync Queue by clicking View > Sync Queue.
10. The binders should be cleared.

If you continue to experience sync issues after clearing the queue, you may need to try additional troubleshooting steps:

• If the application is frozen, use Task Manager to end the CCH Engagement task and restart the application.
• For persistent issues, contact technical support for assistance. They may need to remotely connect to help resolve stubborn sync job problems.

Original Article: https://support.cch.com/oss/ml/kb/solution/000175396