My profile photo isn't updating in Teams and Outlook

Issue:

• My new profile picture is not updating in Teams or Outlook

Resolution:

• It may take 24-48 hours for the changes to reflect
• Try signing out of Teams/Outlook and then signing back in
• For multiple Microsoft work accounts, you can update your profile picture through the Office 365 admin center:
  • Go to the 'Users' section
  • Select your account
  • Upload a new photo
  • Note that updates may take time to propagate across all linked accounts
• If the problem persists, clearing the cache can help:
  • If Teams is still open, right-click the Teams icon on the taskbar, and select Quit.
  • Press the Windows logo key + R to open the Run dialog box
  • In the Run dialog box, enter the following path and click OK:

    • %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams

  • Delete all files and folders in the directory
  • Restart Teams
• For persistent profile errors, you may also try:
  • Uninstalling and reinstalling the Teams application
  • Checking your login credentials
  • Ensuring you have the latest version of the application
• If issues continue, contact your IT support team for assistance