How to request, replace, and dispose of computer peripherals

Overview

You can request replacements or new computer peripherals through IT support. You must return old equipment to IT so the team can dispose of it or recycle it correctly.

When to request peripheral replacements

Request a replacement when a peripheral, such as a keyboard or mouse, is worn or broken. Examples include keyboards with worn-off letters or broken mice. Faulty peripherals can sometimes cause computer glitches or performance issues.

If you are experiencing computer performance problems, check your peripherals first. Try a different mouse or keyboard if one is available. If problems continue after you try replacement peripherals, contact IT support for further diagnosis.

Information to include in your request

When you request new computer peripherals, include the details below.

• Describe the item that needs replacement, such as a keyboard, mouse, or monitor.

• Include specifications, such as monitor size and type, or type of keyboard or mouse.

• If you request headphones or earbuds, specify the type you prefer, such as wired, wireless, or wired over-ear.

• For home office equipment requests, include a short business reason for the additional hardware.

If you request equipment for more than one employee, include extra details.

• Provide a list of all employees who should receive the equipment and their work email addresses.

• List what each person should receive.

• Provide the shipping or delivery address.

How to submit a request

Use one of these methods to submit your request.

• Email your office manager or IT support.

• Submit a ticket in the company ticketing system.

Some equipment requests may require manager approval. If approval is required, IT support will route your request and place the order after the request is approved.

After IT places your order, the team may share tracking or delivery information. If your request is handled through a ticketing system, you can reply to the same ticket if you have follow-up questions.

How to request additional home office equipment

If you need additional monitors or other equipment for your home office, follow these steps.

1. Submit a request through the same IT support or procurement process that you use for other peripherals.

2. Detail the specific equipment that you need, including the monitor size and type.

3. Explain the business reason for the additional hardware.

How to dispose of old peripherals

Do not put old equipment in regular trash bins. IT support must dispose of old peripherals.

1. Ask the IT department how to dispose of the old peripherals.

2. For monitors and larger equipment, return the items to the IT department.

3. Follow any disposal directions from IT so the items can be recycled or reused.

MSLLC recycling program

MSLLC is committed to responsible equipment management.

• MSLLC has an equipment recycling program.

• Old keyboards, mice, monitors, and other peripherals can be collected and added to equipment that is being recycled.

• Ask IT support how to return or dispose of old equipment.

Environmental considerations

By using MSLLC's recycling program, you help reduce electronic waste.

• Recycling helps ensure environmentally responsible disposal of outdated or broken devices.

• Recycling also reduces electronic waste and its impact on the environment.

Need more help?

If this article did not solve your issue, contact IT support:

• Text us: [phone]

• Email us: [e-mail]

• In the Help Center, click "Submit a request" in the top right corner of the page

• In Microsoft Teams, use the Zendesk integration to create a ticket