Troubleshooting Job Title Visibility Issues in Microsoft Teams and Outlook

How to Fix Self-Visible Title Updates in Microsoft Apps

At MSLLC, we occasionally encounter situations where job title updates don't appear consistently across Microsoft applications. This guide addresses a specific scenario: when your job title has been updated in backend systems and is visible to everyone else, but you still see your old title in Teams and Outlook.

Understanding the Issue

When your job title appears correctly to others but not to yourself in Microsoft Teams and Outlook, you're experiencing a known Microsoft caching behavior. This isn't an Entra ID (formerly Azure AD) directory issue, but rather a profile caching problem specific to how Microsoft handles self-profile views.

The pattern is distinctive:

• Entra ID and Exchange attributes are correctly updated
• Other users can see your updated title
• Only your own view of your profile shows the outdated title

Microsoft caches your own profile more aggressively than others across Teams and Outlook. This caching is tied to authentication tokens, local profile cache, and Exchange/Graph session state.

Step-by-Step Resolution

Step 1: Sign Out of All Microsoft Applications

First, you need to clear all active Microsoft sessions:

• Sign out of Teams
• Sign out of Outlook
• Sign out of all Office applications
• Close all Microsoft 365 apps completely
• Reboot your computer (this is important to clear token persistence)

Step 2: Clear Teams Cache

After rebooting and before opening Teams:

1. For Windows with New Teams:
   • Navigate to: %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
   • Delete everything inside this folder

Step 3: Clear Outlook Profile Cache

Still before opening Outlook:

1. Navigate to: %LocalAppData%\Microsoft\Outlook\RoamCache
2. Delete all contents of this folder

Step 4: Restart Applications in Sequence

1. Open Teams first
2. Allow it to fully sign in
3. Wait approximately 5 minutes
4. Check your profile to see if the title has updated
5. Then open Outlook
6. Check your profile card in Outlook

Opening Teams first forces a fresh Graph API pull that Outlook can then reuse, which often resolves the issue.

Additional Solutions for Persistent Issues

If Your Title Still Shows Incorrectly

In rare cases where the issue persists, you may be dealing with a stale Exchange attribute binding. Contact your IT administrator, who can perform these steps:

1. In Entra ID:
   • Temporarily change your job title to something else
   • Save the change
   • Wait approximately 5 minutes
   • Change it back to the correct title
2. You'll then need to sign out and back in again

This process forces a hard re-write across Graph and Exchange services.

Last Resort Options

If all else fails:

• Create a new Outlook profile
• Or simply wait 24-72 hours for Microsoft's systems to refresh naturally

Why This Happens

Microsoft's self-profile refresh mechanism is intentionally slower than cross-user refresh for performance optimization reasons. While this design choice helps with system performance, it can create confusion when users update their information and don't immediately see the changes themselves.

The good news is that your correct title information is already in the system and visible to everyone else. It's just a matter of forcing your own applications to refresh their cached view of your profile.

Summary

If you're experiencing this issue, remember: "Your title is correct everywhere else — Microsoft just caches how you see yourself longer than how others see you. We're forcing a refresh; worst case it resolves on its own within a day or two."

For personalized assistance with this or other Microsoft application issues, please contact the MSLLC IT support team.