How to Fix Self-Visible Title Updates in Microsoft Apps
At MSLLC, we occasionally encounter situations where job title updates don't appear consistently across Microsoft applications. This guide addresses a specific scenario: when your job title has been updated in backend systems and is visible to everyone else, but you still see your old title in Teams and Outlook.
Understanding the Issue
When your job title appears correctly to others but not to yourself in Microsoft Teams and Outlook, you're experiencing a known Microsoft caching behavior. This isn't an Entra ID (formerly Azure AD) directory issue, but rather a profile caching problem specific to how Microsoft handles self-profile views.
The pattern is distinctive:
- Entra ID and Exchange attributes are correctly updated
- Other users can see your updated title
- Only your own view of your profile shows the outdated title
Microsoft caches your own profile more aggressively than others across Teams and Outlook. This caching is tied to authentication tokens, local profile cache, and Exchange/Graph session state.
Step-by-Step Resolution
Step 1: Sign Out of All Microsoft Applications
First, you need to clear all active Microsoft sessions:
- Sign out of Teams
- Sign out of Outlook
- Sign out of all Office applications
- Close all Microsoft 365 apps completely
- Reboot your computer (this is important to clear token persistence)
Step 2: Clear Teams Cache
After rebooting and before opening Teams:
- For Windows with New Teams:
- Navigate to: %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
- Delete everything inside this folder
Step 3: Clear Outlook Profile Cache
Still before opening Outlook:
- Navigate to: %LocalAppData%\Microsoft\Outlook\RoamCache
- Delete all contents of this folder
Step 4: Restart Applications in Sequence
- Open Teams first
- Allow it to fully sign in
- Wait approximately 5 minutes
- Check your profile to see if the title has updated
- Then open Outlook
- Check your profile card in Outlook
Opening Teams first forces a fresh Graph API pull that Outlook can then reuse, which often resolves the issue.
Additional Solutions for Persistent Issues
If Your Title Still Shows Incorrectly
In rare cases where the issue persists, you may be dealing with a stale Exchange attribute binding. Contact your IT administrator, who can perform these steps:
- In Entra ID:
- Temporarily change your job title to something else
- Save the change
- Wait approximately 5 minutes
- Change it back to the correct title
- You'll then need to sign out and back in again
This process forces a hard re-write across Graph and Exchange services.
Last Resort Options
If all else fails:
- Create a new Outlook profile
- Or simply wait 24-72 hours for Microsoft's systems to refresh naturally
Why This Happens
Microsoft's self-profile refresh mechanism is intentionally slower than cross-user refresh for performance optimization reasons. While this design choice helps with system performance, it can create confusion when users update their information and don't immediately see the changes themselves.
The good news is that your correct title information is already in the system and visible to everyone else. It's just a matter of forcing your own applications to refresh their cached view of your profile.
Summary
If you're experiencing this issue, remember: "Your title is correct everywhere else — Microsoft just caches how you see yourself longer than how others see you. We're forcing a refresh; worst case it resolves on its own within a day or two."
For personalized assistance with this or other Microsoft application issues, please contact the MSLLC IT support team.
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