Stuck on Loading Screen in Advance Flow

Set up Google Chrome

To access GoFileRoom, AdvanceFlow and Checkpoint Engage, each user's workstation must first be configured prior to their first sign in. AdvanceFlow is not supported on Microsoft Edge. We recommend that you use Google Chrome.

Before you open AdvanceFlow with Google Chrome you need to configure the browser. AdvanceFlow uses notifications, pop-ups and redirects that Chrome can block automatically.

• Open Google Chrome.

• Select to open the Chrome menu, then choose Settings

• Open Privacy and security, then select Site Settings

• You can allow:

  • Notifications from [*.]advanceflow.com [*.]onvio.us [*.]gofileroom.com. This enables notifications to pop up when the user's sign-in session is about to time out.

  • Additional permissions: Automatic downloads from [*.]advanceflow.com [*.]onvio.us [*.]gofileroom.com. This helps when viewing and editing documents.

  • Pop-ups and redirects from [*.]advanceflow.com [*.]onvio.us [*.]gofileroom.com. This allows files to be opened from AdvanceFlow.

Troubleshooting Browser-Related Issues

If you experience loading issues, login problems, or missing features in AdvanceFlow or GoFileRoom, try these browser-related troubleshooting steps:

• Clear browser cache and cookies - This can resolve many common issues including:

  • File upload pages failing to load in GoFileRoom

  • Missing actions or edit options in AdvanceFlow

  • Login loops or authentication problems

  • Engagements appearing locked

• Restart your browser - Close and reopen Chrome to refresh all browser processes

• Check user permissions - If specific features like the 'Add New Engagement' button are missing, contact your system administrator to verify you have the correct permissions assigned

• Verify login credentials - For login issues with AdvanceFlow Guided Assurance, ensure you're using the correct username and contact IT support if problems persist

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