How do I resolve the "Guided Assurance Token Doesnt Exists" message?

The full error message reads:

Guided Assurance Token Doesnt Exists.

This error typically indicates an authentication problem with your login session. It commonly occurs if you try to access Guided Assurance without adding the pop-up blocker exception, but can also happen due to browser cache issues or temporary system glitches.

To resolve this, first add the pop-up blocker exceptions mentioned in the set up for Engagement Manager.

Alternatively, while you're on that page, you can select Pop-up blocked from the Chrome the address bar, then select Always allow.

Then sign out and sign back into the application.

If you still encounter this error, try clearing your browser cookies and cache, which may help resolve token authentication problems.

If the issue persists, follow these steps to perform a double sign-out and reconnect:

1st Sign-Out (Guided Assurance)

1. Select your Engagement Manager Profile

2. Select Preferences.

3. Select Guided Assurance.

4. Select Sign Out.

2nd Sign-Out (Engagement Manager)

1. Select your Engagement Manager Profile again.

2. Select Sign Out.

3. Close the Engagement Manager application completely.

Sign Back In

1. Reopen Engagement Manager.

2. Sign back in with your credentials.

3. Select your Engagement Manager Profile.

4. Select Preferences.

5. Select Guided Assurance.

6. Select Sign In.

This double sign-out process will refresh your authentication token and resolve the error.