Resolving Common GoFileRoom Issues: A Troubleshooting Guide

At MSLLC, we understand that technical issues with GoFileRoom can disrupt your workflow. This guide addresses the most common GoFileRoom problems and provides step-by-step solutions to get you back on track quickly.

Start with Basic GoFileRoom Troubleshooting

If GoFileRoom isn't reflecting your updates or seems out of sync, try these basic steps first:

Clear your browser cookies and cache.
Close all browser windows and restart the browser.
Log out of GoFileRoom, then log back in.
If updates still don't appear, check for locally checked-out documents using the GoFileRoom ControlPanel and clear any local checkout as needed.
Confirm that the file type you're working with is supported in GoFileRoom; convert unsupported file types (for example, to PDF or Excel) before uploading or editing.
For workpapers and binders, resync the workpaper and binder if they appear out of date or out of sync.

Troubleshooting GoFileRoom Add Document Tool in Adobe

If you're experiencing issues with the GoFileRoom Add Document Tool after a Windows update, follow these steps to resolve the problem:

Check if the add-in is installed multiple times.
Uninstall existing add-in versions.
Ensure .NET 3.0 software is installed.
Reinstall the GFR Add-in.
Repair the Adobe GFR add-in if necessary.

Fixing Disabled Excel Plugin Issues

If the Go File Room Excel plugin is disabled, here's how to re-enable it:

Open Excel.
Go to File > Options > Add-Ins.
In the "Manage" dropdown at the bottom, select "COM Add-ins" and click "Go".
Check the box for the GFR add-in.
Click OK to re-enable the plugin.
Restart Excel to ensure the plugin works correctly.

Restoring Missing GoFileRoom Tab

To fix a Go File Room add-on that has disappeared from Excel:

Open Excel.
Go to File > Options > Add-Ins.
In the "Manage" dropdown at the bottom of the window, select "COM Add-ins" and click "Go".
Ensure that the GoFileRoom (GFR) add-in is checked/enabled.
Click OK to apply the changes.

If the tab is still not showing, try these additional steps:

Restart your computer.
Clear any Excel-specific cache for the GFR add-in (for example, disable and re-enable the add-in, then close and reopen Excel).
Reinstall the GFR add-in.

If the ribbon still does not appear after these steps, arrange for support to remote into your machine to investigate further.

If the add-in is not visible in the COM Add-ins list, you may need to reinstall or repair the GoFileRoom software.

Properly Saving and Checking in Excel Files

To properly save and check in an Excel file in Go File Room:

Ensure the GFR tab is visible in Excel.
Use the GFR tab to save and check in the document.
Verify that the add-in is enabled in Excel's add-ins options.

If the GFR tab is missing, you may need to re-enable the add-in in Excel's add-in settings following the steps outlined in the previous section.

Excel File Access Issues

If you're having trouble opening Excel files through the GFR add-in, try these solutions:

Workaround for Opening Excel Files

When the GFR add-in isn't working correctly for opening files directly:

Launch Excel first.
Navigate to the GFR add-in tab.
Use the "display excel files" option to locate and open your desired file.

If you still can't open Excel files from the GFR add-in, follow these steps:

Restart your computer.
Re-download the GFR add-in from the official website.
Clear your browser cache and cookies.
Ensure the add-in is enabled in Excel (using steps in previous sections).
Run a quick Office repair.
Check if files open from the GFR add-in within Excel itself.
Verify Excel file associations in your system.
Try using a different browser or logging in with an admin account.

Summary of Common GoFileRoom Issues and Solutions

Issue	Solution
GoFileRoom not reflecting recent updates or appearing out of sync	Clear browser cache and cookies, restart browser, log out and back in, clear local checkout via GoFileRoom ControlPanel, convert unsupported file types, and resync workpapers/binders as needed
GoFileRoom Add Document Tool not working in Adobe after Windows update	Check for multiple installations, uninstall existing versions, ensure .NET 3.0 is installed, reinstall the add-in, repair if necessary
Go File Room Excel plugin is disabled	Re-enable through Excel's Add-Ins settings and restart Excel
Missing GoFileRoom tab in Excel	Check COM Add-ins settings, enable the add-in, or reinstall if necessary
Issues saving and checking in Excel files	Ensure GFR tab is visible and properly use it for document management

By following these troubleshooting steps, most common GoFileRoom issues can be resolved quickly, allowing you to return to your work with minimal disruption.