How do I resolve the "Guided Assurance Token Doesnt Exists" message?

The full error message reads:

Guided Assurance Token Doesnt Exists.

This error occurs if you try to access Guided Assurance without adding the pop-up blocker exception.

To resolve this, add the pop-up blocker exceptions mentioned in the set up for Engagement Manager.

Alternatively, while you're on that page, you can select Pop-up blocked from the Chrome the address bar, then select Always allow.

Then sign out and sign back into the application.

If you encounter this error, follow these steps to perform a double sign-out and reconnect:

1st Sign-Out (Guided Assurance)

1. Select your Engagement Manager Profile
2. Select Preferences.
3. Select Guided Assurance.
4. Select Sign Out.

2nd Sign-Out (Engagement Manager)

1. Select your Engagement Manager Profile again.
2. Select Sign Out.
3. Close the Engagement Manager application completely.

Sign Back In

1. Reopen Engagement Manager.
2. Sign back in with your credentials.
3. Select your Engagement Manager Profile.
4. Select Preferences.
5. Select Guided Assurance.
6. Select Sign In.

This double sign-out process will refresh your authentication token and resolve the error.