Organize email by using folders

Create a folder

1. Right-click Inbox and select New Folder.

2. Type a name for the folder and press Enter.

Move messages into a folder

1. Select an email message.

2. Drag and drop it into a folder.

   Note: To move more than one email, select an email, hold down the Shift key and select other messages, and then click, drag, and drop them into a folder.

Add a folder to Favorites

• To add a folder to Favorites, right-click the folder, and then select Show in Favorites.

  Note: You can also select the folder, and then drag and drop it in Favorites.

Manage email storage with folders

Using folders effectively can help manage your Outlook storage:

• Create archive folders to store older emails that you still need to access.

• Regularly move emails with large attachments to dedicated folders, then consider saving attachments externally.

• Set up auto-archiving to automatically move older emails to archive folders.

Note: Be aware that Microsoft 365 distribution groups may automatically create separate email folders, which could affect your folder organization.

Troubleshoot missing emails in folders

If emails are not appearing in your Outlook folder, try these steps:

1. Verify folder filters and rules that might be redirecting your emails.

2. Ensure the setting "Delete emails from deleted folder after closing Outlook" is unchecked.

3. Remove and re-add your email account if synchronization issues persist.

4. If you've recently transitioned between Outlook versions, sync folders from Classic Outlook.

5. Restart the Outlook application to refresh your email view.

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