Save a message as a file on your computer or in the cloud
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Double-click to open the message you want to save, and on the File menu, click Save As.
- Click on "Save as Adobe PDF"
Alternative method when direct PDF save option is unavailable
- Open the email you want to save
- Select Print (or press Ctrl+P)
- Choose "Microsoft Print to PDF" as the printer
- Click Print and select where to save the PDF file
Troubleshooting PDF saving issues
If you experience problems with PDF files not saving correctly:
- Open Outlook and go to the Acrobat Add-in tab
- Change conversion settings
- Uncheck the 'Output Adobe PDF Portfolio when creating a new PDF file' option
What to do if Outlook is not responding
If Outlook is not responding and you're unable to save your workpapers:
- Try changing your server connection, which can often resolve connectivity and saving problems
- Contact your IT support team for assistance in switching to an alternative server if you cannot resolve the issue independently
Note: If you see a cloud icon on your saved PDF files, this indicates the file is backed up to cloud storage. The file is stored online and may need to be downloaded before opening.
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